The Finance Department provides professional financial planning to the District for the funding of operational costs and capital improvement projects needed to sustain water and wastewater service to its customers. Accounting and auditing services are provided to show clearly and accurately at all times the financial status of the District. The Finance Department invests available assets and manages the District’s debt including assessment districts.
The Finance Department is also tasked with the responsibility of the Consumer Services Division and Human Resources Division.
The Administration Division administers and supervises the daily functions of the District's Finance Department and includes maintaining the ledger, preparing monthly, quarterly, and annual financial reports, including the Annual Budget and the Annual Comprehensive Financial Report. This division also coordinates and oversees the annual financial, single, and special audits. The Administration Division determines and maintains water and sewer rate structures and ensures rate notification requirements are met.
The Human Resource Division performs a full range of duties related recruitment and selection, classification and compensation, benefits administration and employee relations. Staff in this division are responsible for administering and processing disability and workers compensation claims, coordinating return-to-work plans, retirements, and managing retiree health benefits.
The Consumer Services Division is responsible for all activities related utility billing and customer service. The division is in charge of signing customers up for new services, transferring accounts, resolving billing issues or disputes, and terminating service. Staff in this division serve as the face of the District for walk-in customers, they receive and post payments, and are the first to answer phones to assist customers with billing and service questions. This division works closely with the Meter Services Division to ensure customer concerns are resolved in a timely manner.
Director of Finance and Administration - James V. Pugh