At Valley Center Municipal Water District, we value exceptional customer service and hold ourselves to high performance standards. Below is a list of our perfromance Measurement Standards.
Customer Satisfaction: Greater than 95%.
Water Loss: Less than 5% per calendar year.
Operating Reserves: A minimum of 3 months to a maximum of 6 months Operating and Maintenance expenses.
Local Commodity Rate for Local Operating and Maintenance Cost: To be held as low as possible but at no time will the local rate be more than 13% of total water commodity cost for M&I and 16% for Certified Agriculture.
Pump Efficiency: Greater than 95% of design criteria.
Project Actual Cost: +/- 10% of the Engineer's Estimate.
Water Service Reliability: Greater than 99%
Compliance with All State and Federal Regulations.
Lost-Time Accidents: Less than 1% of total hours worked.
Return of Investments: Greater than the return on one-year Treasury Bills.